Based in Nelson BC, Lang Business Systems has been a value added reseller of computers, cash registers, and copiers since the early eighties. Lang has continually been in the top 10 of 400 resellers for Sharp P.O.S. products over the last 20 years. This experience servicing and supporting front end office applications presented us with the opportunity to integrate with back end office systems and in 1987, our computer division was established.
In 1990, Lang Business Systems became a full-service provider of complete business solutions by expanding our product offerings to include the Sharp line of facsimile, photocopiers, and digital imaging products, and earning sales and service authorizations from major industry providers such as Sharp Canada, Seanix, Hewlett Packard, Compaq Canada, and Microsoft.
We directly attribute our success as a company to a business model we have developed that reflects our commitment to customer service, product support, and providing high quality equipment that offers a low cost of ownership.
As a value added reseller, a key ingredient of our operation is to minimize customer down time, and offer a 4-hour response time to priority businesses. We have a service department of six full-time, factory authorized technicians that hold a range of industry certifications. Lang is a subcontractor for several large national and international service companies; and provides warranty and support for many software and hardware packages not sold through Lang. We provide an in-house warranty for 90% of the products we sell, and answer warranty service calls for most major computer manufacturers.
Our sales team has the benefit of industry experience as the longest standing supplier of business technologies in the region; we have learned a great deal about our industry. We believe it is important not to follow every emerging trend, but to remain with technologies and suppliers that offer consistency and stability.
Many of the manufacturers and suppliers we rely on are ones we have been with for at least 5 years, some for as long as 20 years. These long term relationships have enabled us to obtain special pricing on competitive tenders when manufacturers are interested in gaining market share in our region. Lang Business Systems is GEM (Government / Educational / Municipal) authorized for the West Kootenay region for Sharp Canada, Hewlett Packard, Seanix, Compaq Canada, and Microsoft.